■ Return Policy

- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging.

- For returns due to reasons caused by customer, including wrong address, refusal to pay customs, etc.,

  item will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

- For returns due to reasons caused by store, including wrong shipment, defective items, etc., relevant expenses will be paid by store.

■ Return/Exchange Process

1. Make a return request to Customer Service within 7 days of receiving the item. Otherwise, your return will not be accepted.

   For missing item(s), contact Customer Service immediately within 1 day.

2. After the return request has been made, our Customer Service team will contact and guide you through.

3. Securely repack the item(s) you wish to return to prevent damage in transit, then mail the package via EMS to the return address provided by Customer Service.

   (Please make sure to include your order number, name, and e-mail address.)

   Return address: Withipun  #201, 383, Cheonggyecheon-ro, Jongno-gu Seoul, Korea, 03117

4. After shipping, notify Customer Service with the relevant information.

5. Your refund will be issued after we have received and examined your item(s).

■ Cases Eligible for Return/Exchange and Cancellation

1. Order cancellation or change before shipment

   A. Order Cancellation and Change

      i. You can cancel your order or make changes to items/shipping information before shipment.

     ii. Changes can only be processed when your order is in ‘Before Shipment’ status (Preparing Shipment).

          Changes or cancellations require confirmation from Customer Service. Contact us immediately via email.

    iii. You may only change the option of the same item you ordered. Exchange for a different item is not accepted.

     iv. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out,

            so we cannot process the cancellation or change.

   B. When the ordered item is out of stock

     i. There are cases in which items are sold out due to high demand and can’t be shipped.

         In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

    ii. If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,

         we will deliver the remaining items except the item out of stock without any further notice.

   iii. If you selected ‘Contact me first and let's think about it’, our customer service team will

         contact you via email or telephone so that you can decide whether you would like to cancel the sold-out item or the entire order.

2. Regarding return cost

   A. Return due to change of mind

        i. If your order has met the free shipping requirement

             1) You will be responsible for both initial and return shipping fees, if you return your entire order.

             2) You will be responsible for both initial and return shipping fees,

                  if you return part of your order and the rest of your order amount does not meet the free shipping requirement.

             3) You will be responsible for return shipping fee only, if you return part of your order

                 and the rest of your order amount still meets the free shipping requirement.

        ii. If your order did not meet the free shipping requirement,

            you will be responsible for the return shipping fee.

        iii. Exchanges after shipment are not accepted.

   B. Return due to defective items or wrong delivery

          i. Relevant costs will be responsible by store. For return shipping fee, customer must send

             a photo copy of the return shipment receipt to Customer Service for reimbursement.

         ii. Once item is returned, we will proceed with the refund for returned item(s) and return shipping fee.

        iii. Exchanges after shipment are not accepted.

■ Cases Not Eligible for Return

1. Return request made 7 days after the delivered date.

2. Return sent without any prior request to Customer Service.

3. Traces of use on the returned item(s)

   A. Damaged or missing label/tag

   B. Scent or any form of contamination

   C. Washed or repaired

4. Item(s) made with delicate materials that can be easily contaminated, distorted or damaged

   A. Knit and silk type material

   B. Item(s) with beads and sequins

   C. Payment made using reward points (return is accepted if store is at fault)

   D. Leather and wool products